SUD Case Manager

 

Description: Case Manager AKA Care Coordinator

The Case Manager works directly with people that are in recovery suffering with mental illness and substance abuse disorders. This position requires the ability to work independently, maintain meticulous notes and files, practice critical thinking, time management and decision-making skills. The work often involves interacting with families and friends of the persons served. The Case Manager also works with governing authorities, funders, the court system, and service providers, to engage resources and achieve coordination of care for a client.

Responsibilities

The Case Manager works as a team member in a community centered setting that serves members in the community by offering support, coaching and recovery planning.  Providing and maintaining a hopeful, empathic and engaging environment for persons served and families seeking assistance with crises. Ensuring that a client is engaged with the necessary clinical services and available programs in the community, helping transitions happen smoothly, and ensures that the work of multiple ACRS team members is coordinated. As well as operating as a member of a multidisciplinary team that provides recovery coaching to people in crises by communicating and sharing their personal message of hope and the possibility of recovery and healing. Adherence to ACRS policies and procedures and an understanding of the service delivery model.

The Case Manager monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support. Maintains clients' records by reviewing case notes, logging events and progress.

Documents clients’ progress obtained during weekly one-on-one and scheduled group sessions and evaluations; communicating results and obstacles to the therapeutic team and family; identifying treatment influences.

 

 

Abilities, Skills and Knowledge:

• Customer Service Driven

• Attention to Detail

• Critical thinking and decision-making capabilities

• Team oriented

• Ability to work independently

• Excellent communication skills, verbal and written

• Proficient documentation skills

• Analyzing information

• Decision making

• Verbal communication

• Written communication

• Resolving conflict

• People management

• Integrity

 

Responsibilities:

• Efficiently manage caseload and documentation to ensure file integrity

• Operates in compliance with HIPPA confidentiality

• Work with the client to create an environment of trust.

• Match the clients’ needs with available community services and applicable programs.

• Establish a welcoming atmosphere

• Assist client to gain access external resources, programs, and services.

• Prepares clients’ discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.

• Use evidence-based or best practices that reflect documented quality indicators.

• Live up to professional and ethical responsibilities

• Complete necessary administrative tasks such as reporting and documentation on a timely basis.

• Advocate for the client with a variety of service providers

• Conduct and facilitate one-on-one and group sessions.

• Help the client in identifying applicable resources to enhance life skills and their quality of life.

• Share personal recovery journey as needed.

• Support and assist the agency in achieving its goals and program objectives.

• Perform related miscellaneous duties as required.

 

Required Qualifications:

• Bachelors or Master’s degree in a Human Services field, such as social work

• Or 5+ years of Substance Abuse Disorder and Mental Health direct service.

• Agency and applicable government credentials and certifications are required.